TOURILY.COM

Privacy Policy

Introduction

We’ve provided this Privacy Policy to inform you of our practices and how the information we collect is used. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold concerning you. This policy applies to you if you use our products or services online, by phone or through our mobile applications, or interact with us on social media. This policy upholds our commitment to protect your personal information.

Index

  1. Who we are
  2. What type of information we collect and hold
  3. How your information is used by us
  4. Who we share your information with
  5. How we inform you of our products and services
  6. Access to your information and how you can update it
  7. Security
  8. Removing Your Details
  9. Social Media Terms of Use
  10. Links to other sites
  11. Use of cookies
  12. Contact us
  13. Policy change
  14. Organisation details

Who we are

In this policy, the terms ‘we’ or ‘us’ refer to the group of Tourily.com and our affiliated website, mobile site. These include:
These are operated by Tourily.com.  Registered in United Kingdom, Company No. 7333050 (registered office: McGowan House, Bedford Rd, Waterside, Northampton, NN4 7XD)

What type of information we collect and hold

  • Information that you provide to us such as your name, address, date of birth, telephone number, email address, feedback you give to us by phone, email or post, and your communications with us via social media
  • We do not store your credit card details, with the exception of the last 4 digits and expiration dates which the payment gateways provide us
  • Information about the services that we provide to you (including, for example, the tours we have supplied to you, when and where they were supplied, how much they were purchased for, as well as the manner in which you use our products and services, and so on)
  • Your account login details, including your user name and chosen password
  • Information about any device you have used to access our services (such as your device’s make and model, browser or IP address) and how you use our services, including our website
  • Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and whether you have clicked on any links within that communication. We do this to inform our choices when creating communications that are relevant to you
  • Details of any request you make through the “Refer a Friend” function of our website or competitions
  • If you do not want to be contacted for marketing purposes, please tick the relevant box that you will find on screen

How your information is used by us

The information we collect may be used to:
  • Make our services available to you
  • Process your orders
  • Process payments and refunds
  • Personalise your booking experience
  • Help us to ensure that our customers are genuine and to prevent fraud
  • Conduct market research, either ourselves or via reputable agencies
  • For statistical analysis
  • Help us understand more about you as a customer, the products and services you consume and how you consume them, so we can improve our service to you
  • Find ways to improve our services and websites
  • Contact you about products and services, as well as provide you with offers, promotions
  • Tailor the online advertisements you see
  • Help answer your questions and solve any issues you may have
Your personal data will be held for 2 years unless a request is expressly made to remove delete this information. Without prejudice to any other administrative or judicial remedy, you shall have the right to lodge a complaint with a supervisory authority in the United Kingdom if the you consider that the processing of your personal data infringes this Regulation.

Who we share your information with

We do not sell, rent or lease your personal information to third parties. We work with GDPR-compliant data processors with whom we share and receive your information.
For example:
  • Payment Gateways
  • Advertising Networks
  • Analytics Providers
  • Email Providers
  • Review Agencies
  • Search Information Providers
  • Fraud Prevention Service Providers
  • Tour operators
Tourily.com will not share personal information with any third parties without your permission, unless to:
  • Respond to duly authorised information requests of governmental authorities
  • Comply with any law, regulation, subpoena, or court order
  • Help prevent fraud, or enforce or protect the rights and properties of Tourily.com
  • Protect the personal safety of Tourily’s employees and third parties on Tourily’s property
  • Transfer personal data if Tourily’s website or Tourily.com is acquired (or the majority of the company is acquired) by a third party
  • Transfer personal data if we sell or acquire any business or assets to a third-party buyer or seller

How we inform you of our products and services

We would like to tell you about the great offers, promotions, competitions, products and services of Tourily from time to time that we think will be of interest to you.
Where you have given us consent to do so, we may contact you by post, email, text message, online, using social media and push notifications via apps, or by any other electronic means.

 

We will need to send you occasional service-related messages, but we won’t send you marketing messages unless you opt into this feature. Marketing messages include updates, offers, promotions and basket reminders. You are not required to receive all these types of messages, and you can amend your preferences or unsubscribe at any time, by either logging into your account and following the directions, or by sending us an e-mail to info@tourily.com

Access to your information and how you can update it

Under data protection legislation, you have the right to access information held about you (also known as Subject Access Request). If you opt to exercise this right and we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge (within 28 working days). Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us in order to verify identity.

 

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. You can also correct or update your personal information by logging into your account from our website. If you wish to exercise these rights, please contact us at info@tourily.com

Security

Tourily is committed to protecting the information with which you provide us.
  • We use a trusted payment processing service to process your payment and we do not store your credit/debit card information, with the exception of the expiry dates and last 4 digits of your card number. Your full credit/debit card details will need to be entered on the PCI-compliant payment gateway websites.
  • We save your last 4 digits and expiry date of credit or debit card details (received by us from the payment gateways) once your booking on our website has been processed, to assist with processing any future bookings you make
  • We use secure socket layer software (SSL) to encrypt personal information that you provide via your registered account on our website. This technology prevents you from inadvertently revealing personal information using an unsecure connection. Our website is certified with an SSL certificate, which verifies that our website is secure.
We keep your information confidential and store user personal data on a secure server, which is password protected and firewall protected. Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, although we cannot guarantee the security of your data once transmitted to our website. We will strive to prevent unauthorised access to your data using strict procedures and security features.

Removing Your Details

If at any time you wish to have your information removed from our active database, please contact us. We will remove all your personal details but certain information regarding your past bookings may be archived for analytical purposes. You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003 and General Data Protection Regulation 2018.

Social Media Terms of Use

Tourily.com maintains publicly facing pages on social media sites, social networking sites, internet postings and blogs (“Social Media Sites”). By posting any content related directly or indirectly to Tourily.com on any Social Media Sites on the internet, you accept, without limitation or qualification, these terms.

 

By providing any content to any Social Media Sites you agree that the content will be considered non-confidential and we have the irrevocable, worldwide, transferrable, royalty-free, right to reproduce, distribute, publish, and display such content and the right to create derivative works from your content, edit or modify such content, transfer the medium of such content, and use such content.

 

By uploading the content onto Tourily’s Social Media Sites you agree that the material will not be defamatory of any person, infringe any copyright, database right or trade mark of any other or promote any illegal activity.

 

If you have any comments or concerns in relation to your use or Tourily’s use of Social Media Sites, please contact info@tourily.com

Links to other sites

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

Use of cookies

To ensure this web site meets our visitors’ needs Tourily.com collects web site statistics using cookies. A cookie is a piece of code, which is placed on the user’s browser when they visit one of our web sites.  A cookie can only be place on a visitor’s computer if the customer accepts cookies or if the customer has visited the site previously and allowed the cookies.

Contact us

We value your opinions. If you have comments or questions about our privacy policy, please send them to ‘Tourily’ via

Policy change

Tourily.com may occasionally update its Privacy Policy. When this is done we will also revise the ‘last updated’ date of its privacy policy statement.

Organisation Name and Address

Tourily.com
McGowan House
Bedford Rd, Waterside
Northampton
NN4 7XD

 

This policy was last updated 28 April 2018